Money-Back Guarantee for Small Language Model (SLM) Development

At Arcee, we are committed to delivering top-notch SLMs tailored to meet your specific needs. We understand the importance of having a performant AI model that can efficiently support your applications. That's why we are proud to offer a comprehensive money-back guarantee on our Small Language Model development services.

Our Guarantee:

1. Performance Commitment: We guarantee that the Small Language Model we develop for you will meet the agreed-upon performance metrics outlined in our initial project agreement. These metrics include, but are not limited to, accuracy, response time, and specific functionalities as detailed in the project scope.
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2. Evaluation Period: Upon delivery of the final Small Language Model, you will have a 10-day evaluation period to test and validate its performance against the agreed-upon metrics. During this period, our team will be available to provide support and address any concerns or adjustments needed.
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3. Performance Assurance: If the Small Language Model fails to meet the agreed-upon performance metrics within the 10-day evaluation period, you are entitled to a full refund of the fees paid for its development. To initiate the refund process, you must provide specific performance issues encountered, along with any supporting evidence.
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4. Refund Process: Once we receive your performance issue report, our team will conduct a thorough review. If the issues are verified and cannot be resolved within a reasonable timeframe, we will process your refund promptly. Refunds will be issued using the original payment method and may take up to 10 business days to process.



Exclusions:

This money-back guarantee does not apply to:
- Performance issues arising from changes in your requirements or project scope after the initial agreement.
- Any changes/modifications that do not allow the model to be built or data to be processed in accordance with the Arcee platform
- Performance issues caused by external factors not related to the Small Language Model itself, such as integration with third-party systems or infrastructure limitations.
- Custom features or modifications requested after the delivery of the final model that were not part of the initial agreement.

Customer Satisfaction:

At Arcee, your satisfaction is our top priority. We are dedicated to ensuring that the Small Language Model we develop not only meets but exceeds your expectations. If you have any questions or need further clarification about our money-back guarantee, please feel free to contact us at sales@arcee.ai.